🌿 We're Here to Help – FAQs

🌼 One Self Improve — Frequently Asked Questions

1. How long does shipping take?
We currently ship across Canada and mainland USA. 
- 🇨🇦 Canada: Most orders arrive within 7–14 business days
- 🇺🇸 USA: Typically delivered within 8–14 business days
Some items may take up to 21 business days depending on the product and fulfillment location.
You'll receive a tracking number once your order ships — thank you for your patience as we prepare your order with care. 💛

2. Do you offer international shipping?
We currently ship to Canada and mainland USA only.
We’re actively exploring ways to expand shipping options in the future. 🌍

3. What currency are your prices in?
We’re proudly based in Canada, so our default prices are in CAD (Canadian Dollars).
For your convenience, you can switch to USD using the currency selector at the top right corner of the page.
👉 Please note: final checkout is processed in CAD, and USD prices are approximate, based on real-time exchange rates.

4. Do you charge tax on U.S. orders?
U.S. customers are not charged sales tax at checkout.
Orders shipped to Canada may include applicable taxes at checkout.

5. How can I contact customer service?
We’re always happy to help.
Reach out anytime at info@oneselfimprove.com — we typically respond within 1–2 business days. 💌

6. What if something is wrong with my order?
We’re here to make things right.
If your item arrives damaged, misprinted, or incorrect, please email us within 7 days of receiving it.
Include your order number and a clear photo of the issue — we’ll review and offer a replacement or refund as appropriate. ✨
*Please don’t send anything back unless our team advises you to.*

7. Where do your products ship from?
We partner with trusted fulfillment centers to ensure every item is crafted with quality and care.
Some products are made-to-order or ship from various locations, which may affect delivery times.
You’ll always receive a tracking link when your order is on its way. 📦

8. Can I cancel or change my order?
If you need to cancel or update your order, email us as soon as possible at info@oneselfimprove.com.
We’ll do our best to help before the order is processed.
Once shipped, changes may no longer be possible.

9. Can I send a gift?
Absolutely!
Our packages do not include pricing, so they’re perfect for gifting.
You can also leave a gift note at checkout. While we don’t currently offer gift wrap, we love helping you send something meaningful. 🎁